Terms and Conditions
PAYMENT
We accept all major credit cards, including Visa, Mastercard, AMEX, Discover, and PayPal payments.
Vi Lusso never store or transfer any credit card information.
Vi Lusso use external payment gateways for e-commerce.
INCORRECT DELIVERY ADDRESS/REROUTING
Upon completion of your order Vi Lusso assumes your address to be verified, correct and double checked. Should the need for additional shipping occur, either due to incomplete address or a different destination, the charges may fall on the customer, either in form of an additional payment, or deduction of refund in the event of a return.
IMPORT FEES/DELIVERY CHARGES
Only the price for the product and the shipping fee is included in prices you see at www.viilusso.com. No additional charges such as import fees, delivery charges, carrier fees or similar is included. These will be charged to you (not Vi Lusso) by the carrier in connection with or subsequently to the delivery.
Please note that should you, as the receiver, chose to decline these charges upon delivery, Vi Lusso will have to settle them in order to get the shipment in return, this sum will be deducted from your refund as a restocking fee.
TRANSPORT DAMAGE
If your product is damaged when delivered, you should (without delay) contact us (contact@viilusso.com) as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form, we will naturally send you a new product to replace the damaged one.
LOST IN TRANSIT
After an order has been transferred over to the carrier, the responsibility for the delivery no longer falls on Vi Lusso. In the event of a lost shipment, no actions will be taken until the investigation by the Carrier is concluded.
Please note that shipments containing bottles are insured and if such a shipment is deemed lost by the Carrier, it will be replaced.
WARRANTY
The customer is responsible for providing adequate order information, which is required for all service/warranty claims. If the product has been purchased through a 3rd party, the customer is responsible for providing an adequate verification of the purchase date.
Please note that the warranty does not cover damage on any part of the Vi Lusso product resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the product and non-observance of the directions provided by Vi Lusso.
PERSONAL INFORMATION
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.
COOKIES
Cookies are used on viilusso.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.
PRIVACY POLICY AND GDPR
We treat personal data according to GDPR. When you purchase something you also approve that we store and handle your personal information and details. We will only store information that is necessary for us to complete our agreement with you and to run our business. With GDPR you have the right to access all of your personal information that we have registered. If the personal details that we have stored are irrelevant, incorrect or incomplete, you have the right to demand that the information is corrected, limited, or removed.
We are responsible for the personal data and information that is being stored and have concluded personal data agreements with our suppliers and partners. We have listed these partners and suppliers below, as well as how we use them, for your reference.